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Iru Self Service for macOS

Updated by 2Fifteen Tech

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Self Service is a built-in app on managed Mac computers that lets you install IT-approved software without submitting a ticket. When your Mac enrolled with Iru Endpoint, this app was automatically installed.

What You Can Do with Self Service

  • Install apps – Browse and install IT-approved software
  • View device info – See your Mac's OS version, storage, battery, and connected displays
  • Manage updates – View available and recently installed app updates
  • Access bookmarks – Open links to essential work resources
  • Sync your device – Manually initiate a check-in with the management server

How to Open Self Service

You can open Self Service using any of these methods:

  1. Click the Iru Endpoint icon in your menu bar (top-right of screen)
  2. Hover over Iru Endpoint Self Service
  3. Click Open
Iru Self Service app showing Updates tab with no updates required

Option 2: Launchpad

  1. Click Launchpad in your Dock
  2. Click the Self Service app icon

Option 3: Finder

  1. Open Finder
  2. Go to Applications in the sidebar
  3. Double-click Iru Endpoint Self Service

Note – The full path to the app is /Applications/Iru Endpoint Self Service.app

The left sidebar contains all your navigation options:

SectionWhat It Shows
AllEvery app and item available to your device
RecommendedApps marked by IT as important (shown with a star icon)
BookmarksQuick links to work resources
Device InfoYour Mac's specs: OS version, battery, storage, displays
UpdatesApps ready to update and recently updated apps

Use the Search bar at the top to quickly find specific apps.

Installing Apps

  1. Find the app you want (browse categories or use Search)
  2. Click the Install button next to the app
  3. Wait for the download and installation to complete
  4. The button changes to Open when finished

After Installing an App

Click the three dots (•••) next to the Open button to access additional options:

  • Reinstall – Reinstall the app if something isn't working
  • Show in Finder – Open the folder where the app is located
  • Add to Dock – Pin the app to your Dock for quick access
  • Support – Open the app's support page
  • Show in App Store – View the app in the Mac App Store (if applicable)

Syncing Your Device

If IT asks you to sync your Mac, click the Sync button in Self Service. This forces a check-in with the management server and can help resolve issues with missing apps or settings.

Note – Self Service will automatically close after 15 minutes of inactivity if an agent update is pending.

Show or Hide the Menu Bar Icon

To Show the Menu Bar Icon

  1. Open Self Service
  2. In the menu bar, click Help
  3. Click Show Iru Endpoint Menu

To Hide the Menu Bar Icon

  1. Click the Iru Endpoint icon in your menu bar
  2. Click the gear icon (settings)
  3. Select Hide Iru Endpoint

Troubleshooting

IssueSolution
Self Service won't openRestart your Mac and try again. Check that your Mac is connected to the internet.
App won't installClick the Sync button and wait a few minutes, then try the install again.
App is missing from Self ServiceThe app may not be assigned to your device. Contact IT to request access.
Menu bar icon is missingOpen Self Service, go to Help > Show Iru Endpoint Menu.
Self Service closes unexpectedlyAn agent update may be pending. Let the update complete, then reopen Self Service.

Quick Reference

ItemDetails
App Location/Applications/Iru Endpoint Self Service.app
Open via URLiru-endpoint://open-app/self-service
Deep Link to Itemiru-endpoint-self-service://library/items/<ID>