Send Google Drive diagnostic logs to 2Fifteen Tech
In this article
In this article group
- Get started with Google Drive for desktop
- Google Drive is not syncing on your computer
- Use Google Drive files without an internet connection
- Google Drive says your storage is full
- Google Drive says you need access to a file
- Find or restore a missing Google Drive file
- Google Drive or a document will not open in your browser
- Report unwanted shared files in Google Drive
- Understand streaming and mirroring in Google Drive
If 2Fifteen Tech asks for Drive logs, use the steps below. Keep your support conversation open so you can send us the result.
If Drive opens
- Click the Google Drive icon in your menu bar or Windows notification area.
- Hold Shift and click Settings.
- Select Generate Diagnostic Info.
- Wait for the notification that a ZIP file has been saved to your Desktop.
- Attach the ZIP to your reply to us.
If Drive will not open
On Drive version 103 or later, try the diagnostic tool:
- Windows: Open File Explorer, paste
%PROGRAMFILES%\Google\Drive File Streaminto the address bar, and opendiagnostic_tool.exe. - Mac: In Finder, press Command + Shift + G, enter
/Applications/Google Drive.app/Contents/MacOS, and opendiagnostic_tool.
Send us the diagnostic ZIP created on your Desktop. If the tool is missing or blocked, tell us.
Include what happened
Add the error screenshot and the approximate time it occurred. Logs can contain account and file details; send them only through your support conversation.